Guest Information

We look forward to having you as our guest. Over the years we have found that most of our guests have many of the same questions and concerns, so we have tried to address most of them here. If your question isn't answered please feel free to contact us.

Also please check out the other information pages:

Directions Packing list Information about the country of Belize



Choices

Q: Why stay at a resort?
A: A resort has its reputation at stake for all services it provides including tours, food, transfers, massage, and even advice given at the front desk. It takes responsibility for providing you a reliably good experience including considerations of food and tour safety.

Q: I want to have a "local experience". Will I miss that at a resort?
A: Most eco-resorts in Belize actually focus on providing the guest with a Belizean experience. Their staff are hand-picked Belizeans who are some of the most talented in the country. Our Belizean staff become your friends and can advise you of their favorite shops, cafes, bars, nightclubs, etc.

Q: Why buy tours through the lodge when I hear guides in town offer trips cheaper?
A: Everyone certainly needs to choose according to their priorities. It does cost more to hire the best local talent as guides, to provide insurance, licensing, first aid kits, and to belong to local and national associations which have a code of ethics. Most people simply are willing to pay a little more to assure that their vacation is reliably good.

Q: I want to eat Belizean Foods. Won't I miss that eating at a resort?
A: Not at the Maya Mountain Lodge! We actually provide you more diversity by featuring various ethnic group's food on different nights. Most restaurants in Belize simply have rice and beans and a couple other local dishes...often quite limiting. The Maya Mountain Lodge even provides a cooking school where you can learn to cook local foods!


TRIP PREPARATION:

Q: What do I bring?
A: A spirit of adventure and curiosity. See our packing list for a detailed list.

Q: What should I wear on my trip?
A: You should come prepared to relax. Belize doesn't cater much to fancy dress and coats and ties are "out". You are welcome to wear shorts to dinner at the lodge although some people choose to dress casual. If you decide go out dancing then stylish clothes are often worn.

Q: Can I use US $?
A: Yes US cash is accepted almost everywhere (paper not coins). Travelers check can be used at tourist locations such as resorts and gift shops.

Q: Can I use an ATM in Belize to get cash?
A: Yes but only in a very limited way. In San Ignacio only at the Belize Bank and for a limited amount. You can however go into any bank and pay $10 to make a withdrawal form your credit card.

Q: Does MML take traveler's checks?
A: Yes

Q: Can I use personal checks?
A: No

Q: What credit cards does MML take?
A: MasterCard, Visa, and American Express.

Q: Do I need a visa to go to Tikal in Guatemala?
A: Most of our guests (including USA, Canada,Australia and EU countries) do not need visas. The official list is listed below of those who are exempt.
Visa required by all except the following for stays of up to 1 month: Nationals of EU countries, Australia, Canada, Japan and US, Nationals of Andorra, Argentina, Belize, Brazil, Chile, Costa Rica, El Salvador, Honduras, Israel, Liechtenstein, Mexico, Monaco, New Zealand, Nicaragua, Norway, Panama, Paraguay, San Marino, Switzerland, Taiwan, Uruguay, Vatican City and Venezuela for tourist visits of up to 1 month.


CHILDREN

Q: How big (and deep) is the pool?
A: 28' diameter by 3.5 feet deep

Q: Do you have high chairs?
A: Yes

Q: How many beds in a room?
A: It varies. Most have a doubles plus a bunk. We have two family cottages: Toucan - has a double plus 2 bunks / Gibnut - double plus a bunk and a single

SPECIAL NEEDS

Q: Are there any wheel chair/ handicapped accessible accommodations?
A: Yes we have 2 cottages which are wheel chair accessible. Also the dining room is accessible. Sidewalks allow access to most areas of the gardens as well.

Q: Do you cater to special diets?
A: Absolutely, let us know what your restrictions are and we will take care of the rest


INTERNET AND OTHER COMMUNICATIONS

Q: Can I get my email / use the internet while at the lodge?
A: Yes, we have a satellite with FREE wireless availability in the dining room and 3 cottages. We also have a guest computer with internet availability. A small fee is charged for these services.

Q: Is there a telephone / TV in the room?
A: Telephone, fax and copying are all available in the office. A pay phone is available and phone cards are sold. We do not have TV's at Maya Mountain trust us you won't miss it!
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