Frequently Asked Questions

The lodge is approximately a 1 hour and 45-minute drive from the international airport in Belize City. The lodge can assist in arranging private transfers or providing directions for those renting a car.

Maya Mountain Lodge is located just 3/4 mile up the Cristo Rey Road from San Ignacio Town. It is a 5-minute taxi ride or a scenic 20-minute walk from the twin cities of San Ignacio and Santa Elena. The road is new and excellent.

Check-in starts at 2:00 PM and ends at 8:00 PM. Check-out is by 11:00 AM. If you plan to arrive after 8:00 PM, please contact the front desk in advance.

Yes. All guest units (apartments, cottages, and bungalows) are equipped with air conditioning. The lodge also offers free high-speed fiber-optic Wi-Fi throughout the property, including in guest rooms and common areas.

We have our good reputation always at stake and are motivated to take care of you... our guest.

A spirit of adventure and curiosity. See our packing list for a detailed list.

You should come prepared to relax. Belize doesn't cater much to fancy dress and coats and ties are out of fashion. You are welcome to wear shorts to dinner, although some people choose to dress casually. If you decide go out dancing then stylish clothes are often worn.

Maya Mountain Lodge and most businesses throughout Belize accept US Cash (paper bills only, no coins) at a fixed exchange rate of $2 BZD to $1 USD.

For card payments, we accept Visa and MasterCard at the lodge. We strongly recommend notifying your bank of your travel itinerary to Belize before arrival to prevent security blocks on your cards. Please note that personal checks are not accepted.

If you need additional cash during your stay, most banks in nearby San Ignacio have ATM kiosks. For withdrawals exceeding standard ATM limits, you can visit any local bank branch and pay a nominal $10 fee to process a larger cash withdrawal from your credit card.

Most of our guests (including USA, Canada,Australia and EU countries) do not need visas. A list is listed below of those who are exempt. The list is subject to change so ALWAYS look it up.

Yes, there is a 28-foot diameter outdoor pool (3.5 feet deep) surrounded by tropical gardens. It is accessible 24 hours a day for guests, with a quiet time from 9pm to 8:00 am.

It varies. Check this website under accommodations for details.

Yes we have 1 cottage which is wheelchair accessible. Also, the commons room is accessible. Sidewalks allow access to most areas of the gardens as well.

Yes, we have FREE wireless availability throughout the lodge.

No there is not a telephone in the apartments. We recommend upgrading to roaming on your cell phone before traveling, purchase a local chip, or a cheap phone at the airport kiosk.

We do not have TV's at Maya Mountain. Guest often watch Netflix, Amazon Prime, or other online content.

Yes, the lodge is ideally situated for history buffs. It is a 7-minute drive to Cahal Pech, 20 minutes to Xunantunich, and serves as a primary base for day trips to Caracol and the ATM Cave (Actun Tunichil Muknal).

Yes. Fiona’s Cafe specializes in healthy, farm-to-table Belizean cuisine. The chefs are trained in raw foods, vegan, vegetarian, and gluten-free preparation to accommodate all dietary requirements.

Yes, in fact, most food is Belizean as foreign food or themed restaurants are rare in Belize. The exception to this rule is that the Chinese, who live in Belize, have Chinese restaurants throughout Belize. Both our staff and your fellow travelers are a great source of information on who has the best of each specialty.

The lodge provides complementary purified drinking water in each unit.

Pets are generally not allowed, though certified service animals are welcome.

Cancellation policies vary by season:

• Peak Season (Nov 1 – Jan 11): 60-day policy
• High Season (Jan 11 – April 30): 14-day policy.
• Low Season (May 1 – Oct 31): 7-day policy.

Travel insurance is strongly recommended as late cancellations are non-refundable.